Is there a discounted fare for children?
Yes‚ children of 2 years of age and above but not more than 12 years of age are charged at 75% of the applicable adult fare‚ depending on the class booked. Infants under 2 years of age are charged 15 percent of the prevailing fare.
How can I make payment for my tickets?
Online by credit card or Mobile money at the time of making your booking. Alternatively‚ email firstname.lastname@example.org for other payment options such as credit card payment links‚ or bank transfer options.
What happens if my international flight into Kenya is delayed and I miss my Renegade Air flight?
No show passengers will be required to book and pay for new tickets. However‚ if prior notification is received by up to 12 hours before the flight‚ Renegade Air can transfer your booking‚ at a cost of $50 per passenger‚ to the next available flight but has no responsibility whatsoever for any related extra costs. If seats are not available‚ no refunds will be made. You are advised to ensure that your travel insurance covers such situations.
I want to book a flight to the Masai Mara‚ etc but do not know which airstrip to select when making my booking.
Please go to the relevant area map under Destinations and click on each airstrip in turn to see which camp/lodge they service. Alternatively send us an email using email@example.com and we will provide you with the required information.
Do all your scheduled service flights operate on a daily basis?
Most routes operate daily‚ with seasonal variations such as the Laikipia to Mara direct services which are suspended from 01 April to 15 June and between 01 November and 15 December. However‚ passengers can route via Wilson and connect to the Mara in the afternoon.
Can I book a seat on your scheduled services to transfer between two airstrips within the Masai Mara or between‚ for example‚ Samburu and Nanyuki?
Transfers within the Masai Mara can only be booked within 24 hours of the time of travel and are subject to the planned routing of the aircraft. Transfers are charged at the current rate for a single ticket from Nairobi to the Masai Mara. Similar ‘rules’ also apply to other transfers. Transfer bookings cannot be made online.
Do I need to re-confirm my flights once I have a ticket?
No‚ but it is recommended that you contact our operations the evening before the flight to reconfirm the timings‚ as timings on some routes can vary by up to 40 minutes depending on the routing of the aircraft.
Can I make a provisional online reservation?
No‚ you can only make a firm booking.
Can I make an online amendment or cancel a booking I have made online?
No‚ the details of any amendment or a cancellation must be sent by email to firstname.lastname@example.org.
What happens if I have to cancel a booking?
Refunds for cancellations are normally only given when there are valid humanitarian grounds for the cancellation. In such circumstances you must send us full reasons for the cancellation‚ plus supporting documentation. See terms and conditions on the flyrenegadeair website for full information.