Baggage Terms


Free baggage Allowance

You can carry the applicable Baggage free of charge subject to our conditions and limitations, which are available upon request from us or our Authorised Agents Subject to those conditions and limitations, the maximum permitted weight for a single item of Checked Baggage is 20 kilos.

Items in excess of that weight will not be accepted for carriage as Checked Baggage. Priority will always be given to carriage of Checked Baggage within the applicable free Baggage allowance..

Excess baggage

You will be required to pay an extra charge for carriage of Baggage in excess of the free Baggage allowance (as stipulated in our terms and conditions).

These rates are available from us upon request from time to time Carriage of excess Baggage is subject to available space on your flight.

Right to refuse Carriage

We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other passengers.

Information about unacceptable items is available upon request. We may refuse to accept Baggage for carriage unless it is in our reasonable opinion properly and securely packed in suitable containers. Information about packing and containers unacceptable to us is available upon request.

Animals & Pets

No animals will be accepted by us for carriage. We do not accept any responsibility for any animal we refuse to carry on the aircraft and you will be solely responsible for making the necessary arrangements for any animal you attempt to carry on the aircraft and to which carriage has been refused.

Furthermore, we will have no liability to you if you are unable to travel as a result of the refusal of carriage to any animal you attempt to carry on the aircraft.

Unchecked Baggage

We may specify maximum dimensions and/or weight for Unchecked Baggage which you carry onto the aircraft. If we have not done so, Unchecked Baggage which you carry onto the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the cabin of the aircraft. If your

Unchecked Baggage cannot be stored in this manner, or is of excessive weight, or is considered unsafe for any reason, it must be carried as Checked Baggage. Objects not suitable for carriage in the cargo compartment (such as delicate musical instruments), and which do not meet the requirements as per the baggage policy, will only be accepted for carriage in the cabin compartment if you have given us notice in advance and permission has been granted by us.

You may have to pay an extra charge for this service.

Right of search

For reasons of safety and security we may require you to submit to a search and scan of your person and a search, scan or X-ray of your Baggage. If you are not available, your Baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your aggage contains any item described prohibited above or any firearms, ammunition or weapons which have not been presented to us.

If you are unwilling to comply with our requirements, we may refuse to carry you and your Baggage. In the event a search or scan causes Damage to you, or an x-ray or scan causes damage to your Baggage, we shall not be liable for such Damage unless due to our fault or negligence.